Despite assurances that the approximately five-year-old lift is maintained monthly, it has reportedly experienced 17 breakdowns within six months, including two passenger entrapments lasting about 45 minutes and concerns about an emergency button.

These repeated failures suggest that owners should seek reassurance that the maintenance arrangements and fault investigations are adequately addressing reliability and safety concerns.

Independent technical review by a suitably qualified lift engineer may help identify recurring causes and clarify whether current maintenance arrangements provide appropriate value and protection.